How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Question Here...
jstinehelfer is online now

My Microsoft will not let me recover my password ***** it won't

Customer Question

Hi my Microsoft will not let me recover my password ***** it won't recognise my e-mail address
Submitted: 1 year ago.
Category: Microsoft
Expert:  Martin replied 1 year ago.
Hello Andrew and welcome.What's the email address?Are you trying to log into your computer or into your email?Please reply using the box below.Regards,Martin
Customer: replied 1 year ago.
Trying to log into email
Expert:  Martin replied 1 year ago.
What's the email address?
Customer: replied 1 year ago.
***@******.***
Expert:  Martin replied 1 year ago.
There might be a misspelling on your email address, that one doesn't exist
Customer: replied 1 year ago.
It did until three days ago, I was asked to log on to Microsoft online, when I denied me I tried to change my password ***** was told I couldn't as it didn't recognise email address, when I tried to set up a new account it said I couldn't because email address was already in use
Expert:  Martin replied 1 year ago.
Can you verify that's the correct email?And do you have access to a computer?
Customer: replied 1 year ago.
It is correct, I'll have access to a computer in about an hour
Customer: replied 1 year ago.
I'm on a computer- ready when you are
Customer: replied 1 year ago.
Are you there?
Expert:  Martin replied 1 year ago.
Hello Andrew, it seems we are in different time zones.I will send you the remote offer now.
Customer: replied 1 year ago.
No thanks martin, I will start again with a non Microsoft account

Related Microsoft Questions