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John
John, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5428
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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I have sombody saying they are going to turn off my computer

Customer Question

i have sombody saying they are going to turn off my computer as its being used by outside hackers ???
Submitted: 1 year ago.
Category: Microsoft
Expert:  John replied 1 year ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Sir did you hear this by someone calling you on your phone or did you got this message on the web browser (Internet explorer,Chrome etc)?Which is the operating system installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10 or any other?Sincerely,JohnNote: - Please reply using the box below.
Customer: replied 1 year ago.
phone call
Expert:  John replied 1 year ago.
Did they ask for access to your compute,if so did you give them access to the computer?
Customer: replied 1 year ago.
windows 8 no . they said they work for microsoft gave me a telephone no 00117967077100
Customer: replied 1 year ago.
gave address*****park manchester m22 5tg
Expert:  John replied 1 year ago.
OK this is a scam call and there are a lot of such scam calls now going on.You can find more details about such scam calls in this link : - https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspxYou can also report this fraud/scam call using this link also : - http://www.actionfraud.police.uk/report-a-fraud/how-to-report-a-fraudDo not call on that number or provide any of your personal or bank details to them.To make sure your system is not infected with any threats you can use this scanning and removal tool called malwarebytes anti-malware : - https://www.malwarebytes.org/mwb-download/You can use the free version of it to run threat scan and remove threats if there is any.If you have any further questions please let me know.If you do not have any further questions please rate me using the rating options (stars) on the top of this page, select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/Sincerely,John