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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4766
Experience:  Indept expertise on MS Office package
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My laptop is blocked by you? Because I did Not contact this

Customer Question

My laptop is blocked by you? Because I did
Not contact this number 0800(###) ###-####
To clear malware attack, confused
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  michelleclive replied 8 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.We are www.justanswer.com service from the USA and we can remove the malaware attack and make your computer free from any attack in future as well.Let me know when you are ready.
Customer: replied 8 months ago.
Ready
Expert:  michelleclive replied 8 months ago.
open google and then type on adwcleaner and hit enter let me know how many links you get.
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4766
Experience: Indept expertise on MS Office package
michelleclive and 5 other Microsoft Office Specialists are ready to help you
Expert:  michelleclive replied 8 months ago.
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=20ceefc3-4659-4487-9514-bf0c1eff4112
Expert:  michelleclive replied 8 months ago.
Click on the remote link and run Secure Remote AssistanceAfter you click on the link given above it will open a page click on the green "I Agree" button.Download and run the Elsinore screen connect.Allow it to install and let it be opened.
Customer: replied 8 months ago.
I cannot access my "laptop"
Customer: replied 8 months ago.
It is BLOCKED
Expert:  michelleclive replied 8 months ago.
Power it off wait for 30 seconds power it back on and keep tapping the F8 key for few time you will get windows advance menu use the arrow key to select safe mode with networking and let the windows lota to safe mode with networking
Customer: replied 8 months ago.
I have on my screen saying
Message from webpage
Your computer has been "blocked"??!
Expert:  michelleclive replied 8 months ago.
were you able to get into windows or not.
Customer: replied 8 months ago.
Pressing f8 didn't work
Customer: replied 8 months ago.
Why can't you call me?
Expert:  michelleclive replied 8 months ago.
let me know your number i can call you.
Customer: replied 8 months ago.
***********
Expert:  michelleclive replied 8 months ago.
ok
Customer: replied 8 months ago.
Are you still there?
Expert:  michelleclive replied 8 months ago.
yes seems we got cut offplease press the ctrl shift and esc keys on the keyboard together
Expert:  michelleclive replied 8 months ago.
is there any landline number i can call to..somehow unable to get connected on the one on which we spoke
Customer: replied 8 months ago.
I have done that
But talking would be better
Expert:  michelleclive replied 8 months ago.
is there any landline number i can call to..somehow unable to get connected on the one on which we spoke
Customer: replied 8 months ago.
Yes one moment please ***********
Sorry for delay
Expert:  michelleclive replied 8 months ago.
press the windows key and R key on keyboardin the window that pops up type taskmanager (one word) and press enter
Expert:  michelleclive replied 8 months ago.
getting a busy signal for landline as well
Expert:  michelleclive replied 8 months ago.
i will try to call again in few minsin the meanwhile try the belowpress the windows key (one with 4 squares and in between ctrl and alt keys) and R key on keyboardin the window that pops up type taskmanager (one word) and press enter
Customer: replied 8 months ago.
Try now
Expert:  michelleclive replied 8 months ago.
ok
Expert:  michelleclive replied 8 months ago.
Customer hi michelle this side we are connectedmichelleclive: i will now install a cleanup tool to scan your computer for infection and fix it for youmichelleclive: please dont move the mouse during this whilemichelleclive: we will have to restart computer nce this tool finishesmichelleclive: after which the computer will be free of all infectionmichelleclive: ok your system is now clean of infectionmichelleclive: please do not use the same adult site again as it has virus linksmichelleclive: let me know if you have any questionsGuest: thank you very much for your help,thank youmichelleclive: Thank you for using our service.

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