How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5672
Experience:  Indept expertise on MS Office package
26798893
Type Your Microsoft Question Here...
michelleclive is online now

My pc won't let me upgrade to windows 10 because i don't hav

Customer Question

my pc won't let me upgrade to windows 10 because i don't have enough spae on my c drive. how can i free up space or can i use a memory card as free space to install?
Submitted: 1 year ago.
Category: Microsoft
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.What is the total capacity of the hard drive on which you want to install windows 10?Let me know the make and model of the computer.
Customer: replied 1 year ago.
my hard drive is 18.8gb with currently 5.17 gb freeit is and asus t100
Expert:  michelleclive replied 1 year ago.
For windows 10 the minimum hardware requirement is given below you should have the compatible and required hardware. Windows 10 technical preview has these requirements:Processor: 1 gigahertz (GHz) or fasterRAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) recommended is 4GBFree hard disk space: 20 GB recommendedGraphics card: Microsoft DirectX 9 graphics device with WDDM driverA Microsoft account and Internet access is required.Your computer does not meet the minimum requirement. You will have to opt for a new computer or upgrade.
Customer: replied 1 year ago.
so you've stated that my computer does not meet the minimum requirement, so you owouldnt be able to upgrade it to windows 10 if you accessed it remotely?
Expert:  michelleclive replied 1 year ago.
No i am sorry sir we cannot logically load windows 10 as your computer does not meet the basic hardware configuration and requirement.
Customer: replied 1 year ago.
ok thanks anyway now i know
Expert:  michelleclive replied 1 year ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top right of the page and hit submit. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.
Customer: replied 1 year ago.
how do i get a refund being as you weren't able to solve the problem?
Expert:  michelleclive replied 1 year ago.
i am sorry to say but for your question i have provided the correct answersince its a hardware limitation windows 10 cannot be installed however had it been another computer i would have guided you step by step
Customer: replied 1 year ago.
ok i'll have to talk to my bank to get my money back as i am in no better situation as to when i started! When i put my card details in the website clearly stated if i wasn't satisfied i could get a refund
Expert:  michelleclive replied 1 year ago.
i have not yet been credited with any earnings for this question..you may contact customer service if you like however i would like to say that for the question you have posted i have provided you an answer
Expert:  michelleclive replied 1 year ago.
here is the contact# *****
Customer: replied 1 year ago.
an answer that didnt help my situation
Customer: replied 1 year ago.
thanks anyway
Expert:  michelleclive replied 1 year ago.
I am sorry but i gave you the correct answer we cannot install windows 10 as you computer does not meeting the minimum requirement. That is the answer and you have paid and now you know your computer is not capable for windows 10 in that case you need to opt for a new computer or stay with the same operating system till you change or upgrade.