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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6212
Experience:  Computer Software Specialist for more than 10 years
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Emails disappear once read

Customer Question

emails disappear once read
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Jess M. replied 8 months ago.
Hi Walter, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Are you using Windows Vista, 7, 8, or 10?Also, how do you access your emails? Using an email program like MS Outlook 2010?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6212
Experience: Computer Software Specialist for more than 10 years
Jess M. and other Microsoft Office Specialists are ready to help you
Customer: replied 8 months ago.
windows10
Customer: replied 8 months ago.
OK
Customer: replied 8 months ago.
What happens next?
Expert:  Jess M. replied 8 months ago.
Thank you for writing back with that information. I tried to accept your request for Secure Remote Assistance but there was a problem from your end.I will try again later.Best regards,Jess
Expert:  Viet -MS Office Tech replied 8 months ago.
Thank you. Please click on the website below in order to connect with me remotely, then I can help you directly:http://www.justanswer.com/remotedesktop/join.aspx?Session=044cd7c6-2177-4394-a480-2c2119391642, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet -MS Office Tech replied 8 months ago.
1. Click on the website below to connect remotely with me, then I can help you directly:http://tinyurl.com/h9usn3l2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please let me know if there is any error or message. Please reply at the box below. Thank you,
Expert:  Viet -MS Office Tech replied 8 months ago.
What's your email address?What is the name of the program you use for email, such as Mail app, Microsoft Outlook, Thunderbird, Windows Live Mail, etc.?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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