How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6210
Experience:  Computer Software Specialist for more than 10 years
49766785
Type Your Microsoft Office Question Here...
Jess M. is online now

I have someone named George who says he is from the Windows

Resolved Question:

I have someone named George who says he is from the Windows Technical Department and I am a bit concerned. His first call said someone from China was trying to interfere with my system and then he said there was a problem within my system and the third time I was unable to hear him very well but he wanted me to open my pc and would not give me his telephone number so I could call him back. I cannot fund a contact number for Windows to check the validity of this person and am not prepared to do as he asks without first checking that these are bona fide calls. Recently I had a problem and on 17 April I was directed to contact an operator from Cybertris Ltd (Agents name Sourabh) and the problem was quickly resolved and I was told that I now have good protection for my pc. I find this exrtremely worrying and would value your input as to what course of action I should take. Many Thanks, ***** *****
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Jess M. replied 8 months ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.Any company or individual who calls you and claims your computer is infected, or has been sending errors, or claims to have any direct affiliation with Microsoft is a SCAM. They are calling you or somehow getting in touch with you to repair your computer, fix errors, or remove viruses. This is a total scam.Chances are good that your computer is running just fine and they will charge hundreds of dollars for services you do not need. Most of them in fact will offer to remotely access your computer to fix the issue when the truth is, they will only install something in your computer to make you DEPENDENT on their support.Please avoid dealing with these companies and inform them that you know they are a scam and that if they continue to call, you'll report them to the local authorities and to the Internet Crime Bureau, which you can file a complaint with here: http://www.ic3.gov/default.aspxFor more information about this so-called “Microsoft Support Scam”, please refer to this link:http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspxIf you already paid, then I would file a dispute with your credit card company. I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.Thank you!Best regards,Jess
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6210
Experience: Computer Software Specialist for more than 10 years
Jess M. and 2 other Microsoft Office Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    233
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    119
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional