Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there Jackie,
On what device, browser or application is this occurring?
That's ok, we can reply back and forth here.
Can you explain further what is happening?
Are you using a laptop or desktop PC?
What type of mouse are you using? Does it have a scroll function?
Does the problem only occur in Chrome? Have you tried using any other web browser?
Is it a wireless mouse?
When did the problem first start?
Have you tried shutting down the computer and restarting it?
Ok, sometimes this problem can be caused by a scroll mouse -
try changing the batteries in your wireless mouse, or try using a different mouse.
Let me know if that helps?
Ok, thanks for that info.
If all programs are affected then there may be a scroll lock turned on, or the Down Arrow button may be sticking.
Do you have a different keyboard you can try?
Are you still having this problem?
Can you try running a security scan using:
That's ok, you can reply back next week or whenever suits.
Hi Jackie,Those are automated emails sent by the website - sorry about that!You can ignore those reminders until you get back.The only messages I send you directly are shown on the question page.
Yes the Microsoft security scanner is safe to download and use.
If you prefer, I can assist you install it remotely. I will send through the offer...
Yes, what time suits?
Yes, any time between now and 16:30
As soon as you are ready, go to the following link to start the session:
Reply back here again tomorrow or whenever suits.
No need to reply today as it will prompt me to get back to you :)Pete.
Ok, could you restart the PC in safe mode and let me know if it happens there?
You can restart in Safe Mode by holding down the [Shift] key on the keyboard when you click Restart.
Or you can restart in Safe Mode by selecting Start > Settings > Update & Security > Recovery > Advanced start-up > Restart now.
Then you will need to select Troubleshoot > Advanced options > Start-up Settings > Restart and then press either the  or  key on your keyboard to restart in Safe Mode or Safe Mode with Networking (if you want internet access).
Can you try using a different user account on the same computer and let me know if it happens there?
If you don't have a different user account set up and need instructions on how to do it, let me know.
Here is the guide:
This happens to some users who upgraded to Windows 10 from a previous version.
To get around it, try disconnecting from the internet before creating the new profile.
Oh great, glad to hear you got it sorted!
Let me know if you need anything else at all,