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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36446
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I am trying to recover my Microsoft password ***** i am

Resolved Question:

I am trying to recover my Microsoft password ***** i am locked out of my pc. They say they have sent code but none has arrived after several times of trying
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 10 months ago.
Hi,I'm sorry about the issue. What's the email address currently showing on your PC?Does your PC have windows 8 or 10, etc.?Do you also have another computer that is currently working?Please reply at the box below. Thank you.
Customer: replied 10 months ago.
My email address is***@******.***
Windows 10
No other pc but have ipad
Expert:  Viet -MS Office Tech replied 10 months ago.
Does that same exact hotmail email address, that you just told me, currently showing on your PC's screen? Or is it another email address currently showing on your PC?Do you currently have access to that hotmail email address email address on your iPad?Also, is this a new PC? Or was it working fine previously?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
I have never used a password ***** access my pc so dont know why its asking for one now
Customer: replied 10 months ago.
I have access to that email on my phone
Expert:  Viet -MS Office Tech replied 10 months ago.
1. Did your computer come with windows 10? Or did it come with Windows 7 or 8, etc., previously, then you upgraded to Windows 10?2. Does that same exact hotmail email address, that you just told me, currently showing on your PC's screen? Or is it another email address currently showing on your PC?3. If you go to the hotmail.com website on your phone, are you able to sign in with that hotmail email address and with your hotmail email password?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
I upgraded ages ago and it has been working fine until this morning when it suddenly asked for a password
Expert:  Viet -MS Office Tech replied 10 months ago.
Is the exact email address***@******.*** currently showing on your PC's screen? Or is it another email address currently showing on your PC?
Customer: replied 10 months ago.
Can you not reply on liv chat here instead of messaging?
Expert:  Viet -MS Office Tech replied 10 months ago.
Is the exact email address***@******.*** currently showing on your PC's screen? Or is it another email address currently showing on your PC's screen?
Expert:  Viet -MS Office Tech replied 10 months ago.
I'm replying via live chat here. You may need to refresh this page on your device every minute or so. Thank you,
Customer: replied 10 months ago.
Ahh sorry :(. The address on screen is***@******.***
I am sorry i am slow typing but i am 72 and i am not really a typist
Expert:  Viet -MS Office Tech replied 10 months ago.
That's okay. Do you also have an email address starting with the two letters GA and ending with @GMX.com? If yes, what is that email address?
Customer: replied 10 months ago.
I put that in already several times and was told they would send a code but nothing arrived on that Email
Expert:  Viet -MS Office Tech replied 10 months ago.
Have you checked the Spam / Junk email folder on your gmx.com email?
Customer: replied 10 months ago.
several times :).
Expert:  Viet -MS Office Tech replied 10 months ago.
I'm sorry. Is it okay to reset the PC fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Customer: replied 10 months ago.
Will that mean i lose my files on my pc?
Expert:  Viet -MS Office Tech replied 10 months ago.
Unfortunately, yes. I guess you do not have any backup?
Customer: replied 10 months ago.
I could have done that myself. All i want is a new microsoft password. I do have some back up but not up to date. I dont want to lose my recent files
Customer: replied 10 months ago.
Why cant i just have my password *****? I am able to reset password ***** all my other things. Seems odd that microsoft cant do it by email and why cant you use the email associated with the account
Customer: replied 10 months ago.
You are contacting me by email now
Expert:  Viet -MS Office Tech replied 10 months ago.
I'm sorry. I'm not affiliated with Microsoft; I'm an independent computer tech. I will continue helping you. So you go to the website gmx.com and sign in your gmx email, but you do any Microsoft email message there. Maybe gmx blocks hotmail email server, or maybe you misspelled the gmx email address previously on your hotmail account page.You can refresh this web page. I'm checking.
Customer: replied 10 months ago.
I thought you were from microsoft. That is very misleading
Customer: replied 10 months ago.
i just paid you £39 to be told you cant really help
Expert:  Viet -MS Office Tech replied 10 months ago.
I'm sorry. Microsoft support can be slow, and they charge you a lot more.I'm an independent computer tech; I fix computer issues for all computer makes, such as HP, Dell, Asus, Toshiba, Lenovo, Acer, etc.And we guarantee our service, so don't worry.
Expert:  Viet -MS Office Tech replied 10 months ago.
To confirm, you do not remember your hotmail email account password.And when you go to the website gmx.com and sign in your gmx email, but you do not see any Microsoft email message there.Maybe gmx blocks hotmail email server, or maybe you misspelled the gmx email address on your hotmail account page previously.I'm checking for another solution.
Customer: replied 10 months ago.
I have already checked on line if thats what you are doing
Expert:  Viet -MS Office Tech replied 10 months ago.
You did check your gmx email at the www.gmx.com website right?
Customer: replied 10 months ago.
No but i will do so now. I checked the gmx email on my phone
Expert:  Viet -MS Office Tech replied 10 months ago.
OK. You can also go to the gmx.com website on the phone and sign in your gmx email address and check.
Customer: replied 10 months ago.
it is on the web page. Thank you
Expert:  Viet -MS Office Tech replied 10 months ago.
You're welcome. Did you receive an email message from Microsoft in your GMX email account now? If yes, did you receive any code?
Customer: replied 10 months ago.
there is a code
Customer: replied 10 months ago.
Do you need it?
Expert:  Viet -MS Office Tech replied 10 months ago.
Great. Now, you can try again and use the code (or new code):https://account.live.com/ResetPassword.aspxPlease reply at the box below to continue. Thank you,
Expert:  Viet -MS Office Tech replied 10 months ago.
It looks like you are away now, so I'll be offline for now also. If you are stuck at any step, please let me know, so we can schedule another time, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much for your patience,
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36446
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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