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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32166
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am receiving calls from Microsft Windows telling me that

Resolved Question:

I am receiving calls from Microsft Windows telling me that my computer internal works are compromised. They sound genuine...are they? How do I know if they are.
They say theserial number of my computer is stored on their main line computer. They want me to follow their direction to get into my computer.
This is the second time in two days they have phoned me.
I would be most grateful if you could assist me. Thank you. JANE
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Richard replied 8 months ago.
Hi there and welcome JaneThis is 100% a scam. This person was not working for Microsoft and Microsoft would never call you for no reason.This is what is known as "phone phishing" it is can be a very serious problem if you do let them access your computer.Basically what they will do is call a lot of phone numbers and say that you have problems. Any actual computer problems you have will be entirely coincidental. Usually what they will do is show you the windows error log which always shows a lot of errors but these are normal and on all windows computers, they are not viruses.Next they log onto your computer and lie to you about the numerous problems they pretend to find. Next they will attempt to get you to pay a few hundred dollars to "fix" the issues when in fact they actually do nothing too helpful.Here is what Microsoft says on the subject:http://www.microsoft.com/security/online-privacy/msname.aspx Always remember, no legitimate tech support company would ever call you. Your computer does not report to Microsoft or any other company so if any tech support person calls you can trust it is a scam and just hang up.If you already paid them I would be contacting your bank and see if you can have the charges reversed at you were mislead into believing it was microsoft who was calling. As I said no legitimate tech support company would ever call you, you would reach out to a tech professional if you needed help like you did just now with me.Please do me a favor and take a moment to rate my service by clicking the stars above, 3 or more is very appreciated, we can still chat after rating if you need more help. Also I sent through an offer for premium service, you could choose this option if you want me to connect to your computer and make sure they did not do any damage or leave themselves a way to get into your computer without your knowledge.
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32166
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 3 other Microsoft Office Specialists are ready to help you
Customer: replied 8 months ago.
Thank you Richard for your full reply. They sound so legitimate! Jane

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