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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38329
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My pc says my account is corrupt....

Customer Question

my pc says my account is corrupt....
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Hi there and welcome Sue,Which version of windows is this? And you get this error when you try to sign in correct?
Customer: replied 1 year ago.
its 10 but I am not good with pcs
Expert:  Richard replied 1 year ago.
No problem.When exactly are you getting this message Sue? What are you doing when this error comes up? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard and 2 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 1 year ago.
I have done that...
Expert:  Richard replied 1 year ago.
ok, please then provide me the ID and Password
Customer: replied 1 year ago.
975 467 7422369
Expert:  Richard replied 1 year ago.
ok, the computer is giving an error, can you restart the computer, then run Teamviewer again and give me the new password *****
Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
975 467 74223b8eh
Expert:  Richard replied 1 year ago.
its connecting but the password you gave is incorrect, can you please double check it
Customer: replied 1 year ago.
I took a picture 23b8eh
Expert:  Richard replied 1 year ago.
it says it is incorrect and it would be. If there is a capital use a capital for the password.But it is not correct sorry
Customer: replied 1 year ago.
the letters are lowercase 23b8eh
Expert:  Richard replied 1 year ago.
its correct sorry, before you gave 4 numbers as the password, and it would be 4 numbers again.
Customer: replied 1 year ago.
What I sent it what it gave me... Shall I close again ?
Expert:  Richard replied 1 year ago.
check under Your ID it has your Password, it will be 4 numbers
Customer: replied 1 year ago.
I know you think I am a bit dim :))
However I have just restarted this time my password ***** ***** ??
Expert:  Richard replied 1 year ago.
No I do not think that at all!Trying to connect now
Customer: replied 1 year ago.
thanks....any better ?
Expert:  Richard replied 1 year ago.
I am connected
Customer: replied 1 year ago.
Just reopened
Expert:  Richard replied 1 year ago.
ok, now try to purchase please
Customer: replied 1 year ago.
Still gray screen
Expert:  Richard replied 1 year ago.
Can you run teamviewer and give me the new password ***** connect please
Customer: replied 1 year ago.
sorry, I can't get it to load.. When it does I do not get a code?
Expert:  Richard replied 1 year ago.
Restart the computer again please and try