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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38524
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My emails haven't synced since may 6th and it keeps coming

Customer Question

My emails haven't synced since may 6th and it keeps coming up with Error 0x8505004
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me which email program and email service you are using please?

Customer: replied 1 year ago.
i don't what a email program is but i use hot mail and outlook
Expert:  Richard replied 1 year ago.

Ok, when it opens you should see it, can you check for this please as I need to know

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and 3 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
inbox-outlook-mail thats all i can see
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID###-##-####password *****
Expert:  Richard replied 1 year ago.

It says the ID is incorrect, can you double check it please?

Customer: replied 1 year ago.
185 885 213
Expert:  Richard replied 1 year ago.

thanks, ***** *****

Customer: replied 1 year ago.
How long should the scanning and repairing last as I have been home for nearly 3hours and it's only 10% complete
Expert:  Richard replied 1 year ago.

It can take many hours if it encounters a lot of issues, it will complete though, but as it is taking so long it means there are a lot of issues on the computer it is repairing.