Hello & Welcome to JustAnswer. Thank you for your question.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=330927
Please click on the downloaded file, and then allow the program to run by clicking yes/allow/ok