Hi, thanks for using JustAnswer.com I am Cris.
Can you tell me is your PC a laptop or desktop? Also what version of windows are you you using 7,8 or 10?
Is your PC logging in with a Microsoft account?
If that is the case you can reset the password ***** and once you have done so you can use that to log into your PC. Use this link to reset the password:
Let me know how you make out.
No, we cannot connect if you are not logged into the PC. Please try the instructions in resetting the password ***** me know if that works for you.
please type me your email address showing up on the login screen, so i can reset the password ***** you.
You sent a request for remote service, which is accepted. Please tell me the email address you see on the login screen.