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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I had my windows10 update and had my computer drivers

Customer Question

Hi I had my windows10 update and had my computer drivers updated but I forgot to update my printer. this was on 13 April this year. I had it done with Microsoft I cannot ring Microsoft from here in the UK.I have called but I cannot connect my call?
Submitted: 6 months ago.
Category: Microsoft Office
Expert:  Byron replied 6 months ago.

Hi Edward. My name is***** you for your question and the opportunity to assist.

You can download the updated Windows 10 drivers for your printer from here:

http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-C5100-All-in-One-Printer-series/1153538/model/1153539

Let me know if any issues.

Expert:  Byron replied 6 months ago.

Since you already have the HP software installed, there is an option to download only the Windows 10 driver itself.

It is the link located under this statement on the page:

"This download includes the HP Photosmart Software Suite and Driver. If you only want the print driver (without the Photosmart Software Suite), it is available as a separate download named "HP Photosmart Basic Driver".

Expert:  Byron replied 6 months ago.

Were you able to get things updated Edward?

I can connect remotely if you need further assistance.

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