Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** far as I can understand your problem, you have purchased the office program from Windows PC and now you want to use it from your MAC computer, am I correct ?
Can you tell me the version of MS Office, which you have purchased ?
Are you able to use office from your iPhone ?
Thanks, ***** ***** try to access your Microsoft Account , what is the exact error message you are getting ?
Yes, you have to create one, if you have downloaded the office program from One Drive to your iPhone then, I think you can use that same steps on your Mac to download the program and let me know what happens ?
But, you said that you have downloaded the office program on your iPhone, how did you do that ?
OK, are you able to download the office program on your Windows PC?
Ok, so you have used the same email address and password ***** download the program on your Windows PC, but that email address is not working at present from MAC, if this is your exact problem then, try the link below from the MAC and let me know if you are able to login or not ?
Ok, that's great!!, please let me know if you need any further help otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.
Sorry, don't have any idea. It complete depends on the Internet speed. Are you able to login to your MS account ?
Sorry, I am not too much familiar with MAC, I can help you with office program but not with MAC. Anyway, let me know what happens when the upgrade completes.
No, I do not know, how to check the progress, you can get some idea about the upgrade from the link below.
Then, I think we have to wait, do not disturb the update process, as that can cause a bigger problem. Let me know about the office download.
How are you, please let me know what happened after the upgrade of your MAC ?
Hi, you did not replied me back ?
That's great !! Please let me know if you need any further help otherwise please remember to give a positive rating at the top of this page as that is the only way I am compensated for my time and effort.
Please remember to give rating at the top of this page.