How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

This has nothing to do with any of the sub headings so as I

Customer Question

this has nothing to do with any of the sub headings so as I cannot find the right dept. for tis request.
for some reason I have to enter a password ***** gain access to my computer - is there some way of removing the password?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which version of windows or Mac you did this on?

Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
I am using win8
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
id - 473 971 797
password *****
Expert:  Richard replied 1 year ago.

it says the password ***** ***** can you double check it please?

Customer: replied 1 year ago.
I copied exactly what was printed on screen - at your request I went back to team viewer and could verify password
Customer: replied 1 year ago.
sorry I could not verify password
Expert:  Richard replied 1 year ago.

It says it is invalid, close Teamviewer, open it and give me the new password *****

Customer: replied 1 year ago.
I would if I knew where to go
Expert:  Richard replied 1 year ago.

do this instead

Click this link, click I agree, and run the file please

http://www.justanswer.com/remotedesktop/join.aspx?Session=21a0b201-a5e1-433b-8608-e728344ab5df

Customer: replied 1 year ago.
the problem I had was I finished up having to put in a password ***** gain access to my computer as it is my own computer I didn't think was necessary.I will try and be brief as to what happened - I like doing jigsaws and when I saw that there were some available I tried and liked them, the only thing was, that I thought was to gain access was to have password ***** unfortunately I misread read the instructions.May I also ask if it possible to replace the card games that were available on win8 as I seem to have 'lost' them.sincerely,Mike
Customer: replied 1 year ago.
while was playing one of the card games something happened and I lost all access - any chance of these being restored to my computer?
Customer: replied 1 year ago.
please accept my apologies I am having to sign out/off as the battery is getting low

Related Microsoft Questions