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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32168
Experience:  Over 15 year experience resolving Microsoft Office Issues
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This has nothing to do with any of the sub headings so as I

Customer Question

this has nothing to do with any of the sub headings so as I cannot find the right dept. for tis request.
for some reason I have to enter a password ***** gain access to my computer - is there some way of removing the password?
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  Richard replied 7 months ago.

Hi there and welcome

Can you tell me please which version of windows or Mac you did this on?

Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32168
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 7 months ago.
I am using win8
Expert:  Richard replied 7 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 7 months ago.
id - 473 971 797
password *****
Expert:  Richard replied 7 months ago.

it says the password ***** ***** can you double check it please?

Customer: replied 7 months ago.
I copied exactly what was printed on screen - at your request I went back to team viewer and could verify password
Customer: replied 7 months ago.
sorry I could not verify password
Expert:  Richard replied 7 months ago.

It says it is invalid, close Teamviewer, open it and give me the new password *****

Customer: replied 7 months ago.
I would if I knew where to go
Expert:  Richard replied 7 months ago.

do this instead

Click this link, click I agree, and run the file please

http://www.justanswer.com/remotedesktop/join.aspx?Session=21a0b201-a5e1-433b-8608-e728344ab5df

Customer: replied 7 months ago.
the problem I had was I finished up having to put in a password ***** gain access to my computer as it is my own computer I didn't think was necessary.I will try and be brief as to what happened - I like doing jigsaws and when I saw that there were some available I tried and liked them, the only thing was, that I thought was to gain access was to have password ***** unfortunately I misread read the instructions.May I also ask if it possible to replace the card games that were available on win8 as I seem to have 'lost' them.sincerely,Mike
Customer: replied 7 months ago.
while was playing one of the card games something happened and I lost all access - any chance of these being restored to my computer?
Customer: replied 7 months ago.
please accept my apologies I am having to sign out/off as the battery is getting low

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