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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I want to print and a message from Microsoft appears in a

Customer Question

I want to print and a message from Microsoft appears in a box entitled SIGN IN
Something went wrong and can't sign in at the moment. please try again later.
Microsoft
for over 24 hours now we get this message
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there Val and welcome

Can you tell me with which internet browser you are using to sign in with please?

Customer: replied 1 year ago.
I think Internet Explorer
Expert:  Richard replied 1 year ago.

Thank

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and try to sign in

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Customer: replied 1 year ago.
I clicked on Reset and could not understand the next step about open tabs
Expert:  Richard replied 1 year ago.

Can you tell me exactly which step you got to in my instructions please?

Customer: replied 1 year ago.
About Advanced and Reset and the tabs
Expert:  Richard replied 1 year ago.

ok, your clicking on the advance tab, then you click reset there please

Customer: replied 1 year ago.
How do I get back to the box with these options - Advance and Reset
Expert:  Richard replied 1 year ago.

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and try to sign in

Customer: replied 1 year ago.
Please refund £26 - an error message came up - I am not satisfied
Expert:  Richard replied 1 year ago.

sure, please contact customer service for a refund

Thanks

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