Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello & Welcome to JustAnswer. Thank you for your question.
Who is your e-mail with and which e-mail application are you using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.If you want remote click get extra help. If not simply reply to me
Is the Hotmail e-mail configured on Outlook Application? If yes, which version of Outlook is it?
How are you accessing the e-mails? Do you go to Edge or Internet Explorer or do you click on the Yellow/Blue Outlook Icon?
That error usually is for the Mail app, can you try and disable your antivirus software and then try to to see if the Mail works? I think it will be much easier for you if i connect remotely and fix it.
The remote service is for $39 and if we are unable to resolve the issue you will be able to request full refund.
Yes, click Accept Offer to accept it and then i will send you a link here to connect me to your system.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=519693
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=387033