Hello & Welcome to JustAnswer. Thank you for your question.
Which version of Word is it?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.If you want remote click get extra help. If not simply reply to me
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=908714
It's a very easy task for me but the thing is that i want you to connect me to your computer or i want you to send me the word file so i can convert it for you. Let me know how you would like this to be done.
Close the old applet. Here's the new link with a valid code, this must run within 5 minutes:https://secure.logmeinrescue.com/R?i=2&Code=614274