How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KamilAnwar1 Your Own Question
KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5921
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Microsoft Question Here...
KamilAnwar1 is online now

Unknown reason when my pc booted up last week I have lost my

This answer was rated:

for some unknown reason when my pc booted up last week I have lost my start menu and Microsoft edge.( windows 10)

Hello & Welcome to JustAnswer. Thank you for your question.

Which web browser and computer are you using to chat with me now?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.

I sent you the request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
I accept the remote service

Please click Accept Offer to accept it.

Customer: replied 1 year ago.
Accept offer

You need to click the option on your screen to accept it, not type it.

KamilAnwar1 and other Microsoft Specialists are ready to help you

Please click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=381082

it looks like we are disconnected, is the issue resolved? if not let me know so i can send you a new link to connect.