Hello & Welcome to JustAnswer. Thank you for your question.
Which web browser and computer are you using to chat with me now?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.If you want remote click get extra help. If not simply reply to me.Thanks
I sent you the request for remote service. Please accept it then follow steps here to connect with me.
Please click Accept Offer to accept it.
You need to click the option on your screen to accept it, not type it.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=381082
it looks like we are disconnected, is the issue resolved? if not let me know so i can send you a new link to connect.