Hi Beatrice, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. I believe you have a Dell computer. There are few online sites that provides unlocking or master passwords such as yours. Have you tried submitting a request from this link below?
Please let me know by replying to me here so that I can help you further.
Thank you for the Secure Remote Assistance request. Are you on a different computer now? Unfortunately, I do not provide phone support. I only provide chat support and remote access support.
Now, for that service tag, please try this master password:
I am glad that the master password ***** gave you worked!
Regarding the password ***** access your computer, it is a different issue, but I can help you as well.
Can you please tell me why your password ***** ***** accepted? Did you forget it?
Thank you for that information.
In the login screen, is it showing your email address? If yes, can you still access that email address in another computer?
The problem here is that, the password ***** the email account you used to sign in to the computer is NOT correct.
If you are in another PC now, I can remotely access it so that we can do the recovery of the email account that you used to login to your Windows 10.
Or you can do the recovery yourself using the steps described in this link:
Thank you. Please let me know your results so that I can assist you further.