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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5501
Experience:  Indept expertise on MS Office package
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Printer spooler service is not running

Customer Question

Printer spooler service is not running
Submitted: 1 year ago.
Category: Microsoft
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what is the make and model or the printer and the computer.

Customer: replied 1 year ago.
Epson XP-412, Acer Aspire
Expert:  michelleclive replied 1 year ago.

what is the operating system how is the printer connected to the computer usb or wireless?

Customer: replied 1 year ago.
OS Windows 10, printer connection is wireless
Expert:  michelleclive replied 1 year ago.

Power off the printer. click on cortana search and type devices and printer and open the folder and let me know when you are there.

michelleclive and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Not sure how to open file
Expert:  michelleclive replied 1 year ago.

Click on the remote link and run Secure Remote Assistance
After you click on the link given above it will open a page click on the green "I Agree" button.
Download and run the Elsinore screen connect.
Allow it to install and let it be opened.

Customer: replied 1 year ago.
Elsinore screen connect will not run. Not seeing the internet connection.
Expert:  michelleclive replied 1 year ago.

i will give you a new link please wait.

Customer: replied 1 year ago.
Windows Smartscreen is preventing the application from running This is the same problem with the printer spooler and other files.
Expert:  michelleclive replied 1 year ago.

open www.teamviewer.com and install it, let me know the teamviewer id and the password ***** connect.

Customer: replied 1 year ago.
teamviewer was prevented from being downloaded, reported as 'unsafe'! just not getting anywhere!
Expert:  michelleclive replied 1 year ago.

Its your antivirus program which is preventing it to run try to disable it for sometime so that we can connect and get the printer fixed.

Customer: replied 1 year ago.
How do I disable the anti-virus program?
Expert:  michelleclive replied 1 year ago.

which one is it, Mcafee, Norton.