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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35353
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have had to have a new hard drive fitted to my Mac. Now I

Customer Question

I have had to have a new hard drive fitted to my Mac. Now I am being asked for a key number in order to activate my Microsoft Office. I first purchased Office many years ago, have bee upgraded many times since and have no idea what the key number should be.
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please when you initially purchased office from? Was it on a disk?

Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35353
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 3 other Microsoft Office Specialists are ready to help you
Customer: replied 11 months ago.
I previously had Word and Excel, I purchased Office 2008 home student edition, on a disk, which I still have.
Expert:  Richard replied 11 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 11 months ago.
I have opened team viewer
Expert:  Richard replied 11 months ago.

thanks,

give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 11 months ago.
Why is this system so damnable complicated? Which ID and password ***** you referring to?
Expert:  Richard replied 11 months ago.

It is straight forward, but your not completing the set of instructions I gave you.

Can you please take the time and carefully follow the instructions to the end....

I will again repeat.

go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 11 months ago.
I have downloaded and installed the program, but I do not know what you mean by "the ID and password"
Expert:  Richard replied 11 months ago.

Open the program and when it opens you will see an ID and Password ***** give to me.

Customer: replied 11 months ago.
518 720 858
z7j7x3
Expert:  Richard replied 11 months ago.

the password ***** ***** Can you please re check it

Customer: replied 11 months ago.
Sorry. z1j7x3
Expert:  Richard replied 11 months ago.

no problem, connecting

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