Hi there and welcome
Can you tell me please when you initially purchased office from? Was it on a disk?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
give me the ID and Password ***** please so I can connect
It is straight forward, but your not completing the set of instructions I gave you.
Can you please take the time and carefully follow the instructions to the end....
I will again repeat.
go to www.teamviewer.com
Open the program and when it opens you will see an ID and Password ***** give to me.
the password ***** ***** Can you please re check it
no problem, connecting