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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have had to have a new hard drive fitted to my Mac. Now I

Customer Question

I have had to have a new hard drive fitted to my Mac. Now I am being asked for a key number in order to activate my Microsoft Office. I first purchased Office many years ago, have bee upgraded many times since and have no idea what the key number should be.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please when you initially purchased office from? Was it on a disk?

Richard and 3 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
I previously had Word and Excel, I purchased Office 2008 home student edition, on a disk, which I still have.
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I have opened team viewer
Expert:  Richard replied 1 year ago.

thanks,

give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
Why is this system so damnable complicated? Which ID and password ***** you referring to?
Expert:  Richard replied 1 year ago.

It is straight forward, but your not completing the set of instructions I gave you.

Can you please take the time and carefully follow the instructions to the end....

I will again repeat.

go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I have downloaded and installed the program, but I do not know what you mean by "the ID and password"
Expert:  Richard replied 1 year ago.

Open the program and when it opens you will see an ID and Password ***** give to me.

Customer: replied 1 year ago.
518 720 858
z7j7x3
Expert:  Richard replied 1 year ago.

the password ***** ***** Can you please re check it

Customer: replied 1 year ago.
Sorry. z1j7x3
Expert:  Richard replied 1 year ago.

no problem, connecting

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