Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome Lesley
Can you remove the power cable to the computer please
Then hold the power button for 60 seconds then release.
Connect the power cable and then tell me if it now starts correctly please.
Can you tell me the make and model of the computer and the version of windows please?
ok.. so this is a Mac computer? As you said initially Microsoft?
Then tell me if it starts please.
its ok, please do the instructions I gave you, repeated below
I can call if it is easier?
It is the key with the OPT on it, bottom left
then it does not sound like it is a Macintosh computer.
Lesley, I really need please to know what type of computer you have as its no use to be guessing like this.
I offered to call, please accept the request
That is correct Lesley as I keep giving instructions to a computer you tell me you have, but you do not in fact have....
yes you have a windows keyboard?
I am asking about the keyboard
ok, you have to connect the Apple keyyboard to it please
ok, power it off, hold down the left SHIFT key and with it held down, try to start the computer.
Keep it held down until it starts or fails please.
ok, give it 5 minutes, can take some time
It is the internal motherboard that has faulted. Everything else has been ruled out. It will have a blown capacitor from the outage as the most likely cause
I am really sorry about this and you are going to have to return the computer to have this replaced.
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