Hi Brigid, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Yes, I can help you in fixing that problem. But I suggest we use our Secure Remote Assistance so that I can directly check the problem and fix it while you watch.
Please let me know by replying to me here so that I can help you further.
yes jess that is what I thought I was getting last time with Richard! here we go again!
Thank you for writing back. If you are not comfortable with remote access, I can understand. But the nature of the problem is best dealt with remotely.
But I respect your decision if you do not want remote access. I can still help you in this chat mode.
To start with, please tell me the following:
Jess I have no problem whatsoever with remote access - that is what i want, but when i was accessing this last time with Richard, I was not able to input my ID and password, and somehow I lost contact. So nothing is resolved and I seem to be paying twice. can we go ahead with remote access please? My ID is***@******.***. My password ***** *****
Oh ok. Before we can do remote access, please tell me, are you using Windows or Mac?
Ok, in order to start a remote session, I need to send you a formal offer since secure remote assistance has an extra fee. Please accept the offer so that we can start the remote session.
i accept the offer
Thank you. Please click the Accept button there in the page to formally accept it.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=51545f3b-a00c-4797-8738-629534adc68b
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
Thank you for your patience.
All issues were resolved through Secure Remote Assistance except with the email server technical issues since that is from your provider's control. But as long as your provider fixes their email servers, your Outlook shall continue to work.
Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.