How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Question Here...
jstinehelfer is online now

I am not very computer literate so please 't ask me to do

Customer Question

I am not very computer literate so please don't ask me to do anything too complicated
My email has been blocked by Microsoft who detected unusual activity. I have tried to follow the instructions to verify my account and have been asked for the last four digits of my phone number. The number referred to is *********** but this is now obsolete so you can't send me a text message. I have a new phone number and will happily send it (if that is not a security risk) I was also asked to give another email address but only have the one. I am stuck and uncertain what to do. Please help
Mike Hazzledine
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your Microsoft email.

Expert:  michelleclive replied 1 year ago.

let me know when you will be online i will help you fix the problem.

Related Microsoft Questions