I'm sorry about the issue. When did this issue first occur?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Sorry. Do you mean you are having issue with your phone, not with a computer?
What's the model of your phone?
Can you press and hold the power on /off button on the phone and select the option restart or power off , then turn it back on and check?
- Or press and hold the Power on / off button on the phone for about 25 seconds, then turn it back on and check.
Please reply at the box below to continue. Thank you.
Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.