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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38519
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My phone has been locked by mcafee. How do I unlock it? I

Customer Question

Hi. My phone has been locked by mcafee. How do I unlock it? I have been given a message on phone to go to Outlook. Compare and follow email. Can't find email or any info as to how to unlock my phone.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there Glenn and welcome

Can you tell me please the make and model of your phone?

Thank you

Customer: replied 1 year ago.
Hello Richard thanks.
It's a Samsung s 111 mini
Expert:  Richard replied 1 year ago.

Thanks

Can you do the following please

  1. Log in to www.mcafeemobilesecurity.com using Mobile number or email address.
  2. If you have more than one account select the appropriate one.
  3. Go to Lock Page.
  4. Click the Unlock button to send the command to your device.

It should then unlock the phone

Let me know the results please.

Richard and 2 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
Bless ya bruv ! I tried your first option...mcAfee., and have got it sorted. many thanks ! Glenn
Expert:  Richard replied 1 year ago.

your welcome Glenn!