Hi there Glenn and welcome
Can you tell me please the make and model of your phone?
Can you do the following please
It should then unlock the phone
Let me know the results please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
your welcome Glenn!