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Pete
Pete, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 18128
Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have forgotten my Microsoft account and password I have

Resolved Question:

I have forgotten my Microsoft account and password ***** have just acquired a Microsoft Lumia 550. I am stuck with a mobile phone I cannot use.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Pete replied 1 year ago.

Hi Geoffrey,

You can recover your Microsoft account and password *****:

https://account.live.com/resetpassword.aspx

Expert:  Pete replied 1 year ago.

Alternatively, if your Microsoft was very old and no longer in use, you could create a new Microsoft account.

Pete, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 18128
Experience: Over 16 years of experience in the Electronics and IT industries.
Pete and other Microsoft Specialists are ready to help you
Expert:  Jess M. replied 1 year ago.

Please use a Windows computer and then click on the link below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d4951583-b59c-47c0-8f30-eee89aeaf8fb

Click on the green I Agree button, download the remote access tool, then run it to join me in the remote session. I will remotely assist you in recovering your account if it is still possible. If not, I can assist you in creating a new account.

Thank you.

Best regards,

Jess