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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 14650
Experience:  Over 10 years work experience.
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Unable to access windows 10 because the system won't allow

Customer Question

Unable to access windows 10 because the system won't allow us to uninstall Microsoft click to run 2010.
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  Jason Jones replied 7 months ago.

Hello,

I am the person that will be helping you today.

If I understand correctly, you need help with the installation of Microsoft Office 2010. Is that correct?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 7 months ago.
that is correct
Expert:  Jason Jones replied 7 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 7 months ago.
go ahead
Expert:  Jason Jones replied 7 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 14650
Experience: Over 10 years work experience.
Jason Jones and 2 other Microsoft Office Specialists are ready to help you
Expert:  Jason Jones replied 7 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today. and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 7 months ago.

Hello again,

I see that you are not connected, yet.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Thank you,
***** *****

Expert:  Jason Jones replied 7 months ago.

I see that you have been refunded the full amount. If you change your mind, I will be here.

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