Hi, and thank you for asking your question.
Are you having this issue with the Mail app on Windows 10?
May I connect with you remotely to troubleshoot the issue now?
Please reply back using the box below; thank you.
OK; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on the arrow next to "Join session."
Follow the on-screen prompts to download and open/run the remote file, and we will be connected.
Hmm, we are still not connected; did you make sure to open up the remote link I provided above? Here's the link, once again:
If you are having any issues with downloading/running the remote file, please be sure to reply back to me below.
You have gone offline now, so I have closed out the remote session as well. Leave me a reply on here when you are back on, and we will take this further; thanks.