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JamesI
JamesI, Other
Category: Microsoft
Satisfied Customers: 1342
Experience:  James has experience providing 3rd lines support for a range of office apps, from 2000 to 2013, including project and visio.
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I have set a 80 page directory and printed half of it (some

Customer Question

I have set a 80 page directory and printed half of it (some 160 copies). Now the printer will not print a rule that appears on every page. I have tried on two printers with the same problem. Any Ideas please/
Submitted: 1 year ago.
Category: Microsoft
Expert:  JamesI replied 1 year ago.

Good afternoon my name is ***** ***** I will assist with your query today.
Firstly can you clarify what you mean by the printer will "not print a rule"?
Secondly could you send me the make and model of your printer so that I can talk you through some troubleshooting steps.

Many thanks

James

Customer: replied 1 year ago.
The printer(s) print the rest of the page required but not the rules. My printer is a Dell 1320c and all cartridges have been replaced. I have tried on another printer ( HP2622) and have the same problem.
Expert:  JamesI replied 1 year ago.

Would this be an excel document you are printing, if so what version of Excel?

JamesI and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
No it is word
Expert:  JamesI replied 1 year ago.

Please click the link here, to start secure remote assistance.

I have tried to call however your line is engaged.

Customer: replied 1 year ago.
Sorry, our line appears to be out of order probably owing to the floods around here this morning
Expert:  JamesI replied 1 year ago.

Do you have an alternative number eg mobile?

Customer: replied 1 year ago.
Mobile yes, but reception is usually poor but you are welcome to try. Number is ***** 112344

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