Hi, and thank you for asking your question.
Just to clarify, who's your email provider, e.g. Hotmail, Gmail, etc.?
May I connect with you remotely to troubleshoot the issue now?
Please reply back using the box below; thank you.
Thank you; kindly stand by - providing you with further directions to connect remotely now.
OK; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on the arrow next to "Join session."
Follow the on-screen prompts to download and open/run the remote file, and we will be connected.
Hmm, we are still not connected; did you make sure to download and OPEN/RUN the remote file using the link I provided above?
Also, please try using this alternate remote link as well:
On the page that opens up, click "I agree" at the bottom and then download and OPEN/RUN the remote file when prompted.
If you are not able to find the remote file (Screen Connect) after downloading, please be sure to reply back to me below. Thank you.
It looks like you have gone offline now, and so I have closed out the above remote sessions as well. Please reply back to me below when you are available next, and we will continue further. Thank you.