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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6576
Experience:  Computer Software Specialist for more than 10 years
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I am having problems signing into to my Microsoft account, I

Resolved Question:

Hi I am having problems signing into to my Microsoft account, I cannot remember any of my passwords etc from when I set up the account. Please can you help?
thank you
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Jess M. replied 10 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Can you please tell me the problem account so that I can check for your recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 10 months ago.
microsoft
Expert:  Jess M. replied 10 months ago.

Please tell me the problem Microsoft account

Customer: replied 10 months ago.
office
Expert:  Jess M. replied 10 months ago.

I am very sorry but that is not an account. A Microsoft account is an email address that you use to access Microsoft services.

Customer: replied 10 months ago.
Expert:  Jess M. replied 10 months ago.

Thank you for that information. Please give me a moment to check for your recovery options.

Expert:  Jess M. replied 10 months ago.

Can you still access this Gmail account? If yes, I initiated a password ***** and Microsoft just sent you a code. Please give me the code so that I can reset your password ***** you.

Customer: replied 10 months ago.
no I cannot access this account, I type in my email address but it tells me the password ***** *****
Expert:  Jess M. replied 10 months ago.

So are you saying that you cannot access your Gmail account, and you cannot access your Microsoft account as well?

Are you on your computer now? If yes, can I remotely access your computer so that I can directly assist you in recovering both of your accounts?

Customer: replied 10 months ago.
I am on the computer at the moment but do not want you to connect to it thank you
Expert:  Jess M. replied 10 months ago.

Ok. We can continue in this chat mode. Let us first recover your Gmail account. Please tell me your mobile phone number ending in 82. And are you still using it now?

Customer: replied 10 months ago.
Expert:  Jess M. replied 10 months ago.

Ok, please tell me the mobile number so that we can initiate a reset of your Gmail

Customer: replied 10 months ago.
Expert:  Jess M. replied 10 months ago.

I initiated the reset and you shall get a code from Gmail. Please give me that code

Customer: replied 10 months ago.
418987
Expert:  Jess M. replied 10 months ago.

I was able to reset your Gmail password. Resetting your Microsoft account now. Hold on

Expert:  Jess M. replied 10 months ago.

Linda,

Thank you for patiently waiting. I was able to reset both your Gmail account and your Microsoft account that is using your Gmail address. I created a custom and private note for you since passwords are sensitive information. Please use the link below. But please be informed that this private note can be opened ONCE only -- it will auto destruct so that no other person can open the private note.

Here is the link:

https://privnote.com/4obC7IY5#1q7e9wPUs

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,
Jess

Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6576
Experience: Computer Software Specialist for more than 10 years
Jess M. and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 10 months ago.
Thank you very much for you help and patient. LindaM
Expert:  Jess M. replied 10 months ago.

You're welcome, Linda. I am glad to be of help.

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,
Jess

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