Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Can you please tell me the problem account so that I can check for your recovery options?
Please let me know by replying to me here so that I can help you further.
Please tell me the problem Microsoft account
I am very sorry but that is not an account. A Microsoft account is an email address that you use to access Microsoft services.
Thank you for that information. Please give me a moment to check for your recovery options.
Can you still access this Gmail account? If yes, I initiated a password ***** and Microsoft just sent you a code. Please give me the code so that I can reset your password ***** you.
So are you saying that you cannot access your Gmail account, and you cannot access your Microsoft account as well?
Are you on your computer now? If yes, can I remotely access your computer so that I can directly assist you in recovering both of your accounts?
Ok. We can continue in this chat mode. Let us first recover your Gmail account. Please tell me your mobile phone number ending in 82. And are you still using it now?
Ok, please tell me the mobile number so that we can initiate a reset of your Gmail
I initiated the reset and you shall get a code from Gmail. Please give me that code
I was able to reset your Gmail password. Resetting your Microsoft account now. Hold on
Thank you for patiently waiting. I was able to reset both your Gmail account and your Microsoft account that is using your Gmail address. I created a custom and private note for you since passwords are sensitive information. Please use the link below. But please be informed that this private note can be opened ONCE only -- it will auto destruct so that no other person can open the private note.
Here is the link:
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Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.
You're welcome, Linda. I am glad to be of help.