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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40910
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have lost the ability to open links coming in on emails. I

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Hi, I have lost the ability to open links coming in on emails. I am using Outlook 2007 and it has been working fine for many years.

Hi there and welcome

Can you tell me please what happens when you try to open a link in an email? Are you getting a specific error message?

Customer: replied 1 year ago.
Click or double click gives me nothing . No error message, no link. There is an email in my box at the moment which should allow me to go to Thameswater.co.uk

Thanks

Can you tell me the version of windows you are using please?

Richard and 3 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
10

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
No ID or password

Did you download and install the program?

Customer: replied 1 year ago.
I believe so

ok, open it then and you will see the ID and Password

Customer: replied 1 year ago.
Can't see where it opens

It is a program, like any other program, if you did my instructions it is now installed on your computer, so open it please and you see the ID and Password

Customer: replied 1 year ago.
Downloaded it 6 times and it doesn't power up and give me an Id etc

you need to run the file after downloading it...

Maybe this is easier for you, click this link, click I agree and Run the file by clicking it after downloading

http://www.justanswer.com/remotedesktop/join.aspx?Session=8814e82c-d28f-406e-a780-f3f86433283f

Customer: replied 1 year ago.
OK done that.

you have not, you need to RUN the file by clicking it after downloading

Customer: replied 1 year ago.
Richard I did RUN them both. At last something has come back The ID is###-##-####and password *****

connected and fixed