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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am trying to get through to Windows 10 on my laptop.I am

Customer Question

I am trying to get through to Windows 10 on my laptop.I am told that the password ***** ***** I have changed the password ***** my Kindle. And still the same reply to the new password.Can you help
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome Edward

To confirm, this is the password ***** sign into your computer correct?

Customer: replied 1 year ago.
No. It was so that you could identify me
Expert:  Richard replied 1 year ago.

For exactly which service is this for?

Richard and 3 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
How far have we got
Customer: replied 1 year ago.
I am lost
Expert:  Richard replied 1 year ago.

I am waiting on you to do the last instructions I gave you please..

Customer: replied 1 year ago.
What else
Customer: replied 1 year ago.
Then what
Expert:  Richard replied 1 year ago.

Then what?

Can you please do the instructions I gave you so I can connect...

I have repeated them again below

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I can't download teamviewer .com
Expert:  Richard replied 1 year ago.

what happens when you try to download it?

Customer: replied 1 year ago.
Please use google play store app,which you cannot get on a Kindle
Expert:  Richard replied 1 year ago.

you need to be doing this on the computer please, not the Kindle

Customer: replied 1 year ago.
But problem is that I can't operate my laptop until the password ***** ***** and my problem is solved when it is
Expert:  Richard replied 1 year ago.

ok, what is the email address the laptop is using to sign in?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

you have access to phone ending in 98? If so, whats the last four digits?

Customer: replied 1 year ago.
6598
Expert:  Richard replied 1 year ago.

your being called with a code, give that code to me here please

Customer: replied 1 year ago.
Sorry missed the message. Can you do it again
Expert:  Richard replied 1 year ago.

done

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, restart the computer and use password *****

let me know the results please

Customer: replied 1 year ago.
The password ***** *****
Expert:  Richard replied 1 year ago.

Does the computer have internet? Please connect it to your internet modem via a network cable to ensure this as the password ***** ***** now as I tested it, but the computer needs internet to update it.

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