Hi there and welcome Edward
To confirm, this is the password ***** sign into your computer correct?
For exactly which service is this for?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I am waiting on you to do the last instructions I gave you please..
Can you please do the instructions I gave you so I can connect...
I have repeated them again below
what happens when you try to download it?
you need to be doing this on the computer please, not the Kindle
ok, what is the email address the laptop is using to sign in?
you have access to phone ending in 98? If so, whats the last four digits?
your being called with a code, give that code to me here please
ok, restart the computer and use password *****
let me know the results please
Does the computer have internet? Please connect it to your internet modem via a network cable to ensure this as the password ***** ***** now as I tested it, but the computer needs internet to update it.