Hi there and welcome
Can you tell me the make and model of the computer, and the version of windows you have installed now please
ok, let me know when it fails please so we can do the troubleshooting steps
no problem at all
this is downloading or installing the update?
ok, let me know if it still fails please
until it errors
ok, remember it can take an hour or so, so lets see how it goes.
ok, let it complete please
I am here
Go to Start, Control Panel, Uninstall a Program and uninstall it from there please
no problem, let me know the results please
ok, leave it for 20 minutes please, it can take some time.
ok, disconnect the power cable then hold the power button for 60 seconds then release.
Connect the power, turn it on and tell me what happens please
which version of windows is on it now
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then try to update to windows 10 again please
whats the make and model of the computer?
Turn the laptop on.
At the Samsung Logo screen press the F2 key.
Inside the BIOS, navigate to the Boot menu and find the UEFI Boot option. If, it is disabled, then,enable it and exit the BIOS while saving the settings by pressing F10. Restart your computer into your installed Windows.
After the system is restarted, navigate to C: > Windows > SoftwareDistribution > Download and delete everything inside this folder.
Then try to install windows 10 please
you need to tap it just as it starts up, it will enter it.
Inside the BIOS, navigate to the Boot menu and find the UEFI Boot option. If, it is disabled, then,enable it and exit the BIOS while saving the settings by pressingF10. Restart your computer into your installed Windows.
thats not where you should be, you pressed F8 instead.
Read this please
yes, that is a notebook, same thing different words
UEFI Boot option. If, it is disabled, then,enable it
I am asking you to LOOK if you have the UEFI Boot option. If, it is disabled, then,enable it
Then you will need to reinstall windows.
Copy off all personal data from the computer, programs you need to install again as this will remove all data.
Once done, restart the computer Tap the F4 Key at the Samsung logo when you first power on the computer
Follow the onscreen steps to perform a factory restore which reinstalls windows.
Once done, then upgrade to windows 10 please
you will need to use an external hard disk for this, the you copy the data to it just like copying any files on the computer.
No its not possible to be done remotely sorry as you have no internet when doing this.
yes you will be able to
Hi, I am here
you cannot do what you explained... you have to use the original hard drive
you need to use the original hard disk as this has windows on it for the reinstallation
you can run this tool to download
it downloaded a file, you run the downloaded file.
you do not type it in Bing... you click the link I gave and a file is downloaded
why are you typing it in bing and boxes and things?
I have requested an extension to this question as we have had to go beyond the scope of this question with the repeating of instructions ect.
Please accept this so we can continue
I am going to opt out of working with you on this as I feel I have provided instructions but you seem to do the opposite and I do not wish to proceed in the manner further unless the additional Q&A is accepted.
To clarify, you are declining this correct?
as then I will opt out of working further on this.
yes it can take some hours
is it still frozen on 99%?