Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Please continue to explain, what is your question, please? Thanks.
What is the address to the right of the '@' sign in your email address, the one that is having the problem, please?
Have you tried to access your email address, from more than one device ?
And how long since you have changed your email address, please?
And how long since you have changed your email password (-I'm sorry, I got the question wrong at first)... please?
How long has the email address been inaccessible? (I ask because I wonder whether it's another of Hotmail's occasional 'outages', when you cannot log in. This does happen sometimes - I used to use a Hotmail address that I used frequently.)
So it's not just a temporary outage.
May I know, are you still waiting to be given a new password? have you made a password ***** request?
Info about your email folders in your communications might help, if you have email folders in your account.
That's too bad.
I think that I have run out of ideas with regard to your problem, aside from that you should communicate with Hotmail, and tell what the folders (Inbox, and probably Junk) are in your account, as well as whatever emails you last recall opening, and how long you have had your email account, and when you last logged into it successfully.
All these details may help them verify that you indeed are the legit. accessor of the account.
With patience (it may take a 24-hour day, perhaps) you may get Hotmail to reset your email account to its original status or accessible status.