How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Support Tech
Category: Microsoft Office
Satisfied Customers: 9535
Experience:  Years of supporting users of Microsoft software
13568747
Type Your Microsoft Office Question Here...
Russell H. is online now

Forgot my password and waiting new one it's quite annoying

Customer Question

Forgot my password ***** waiting for a new one it's quite annoying that I can't access my emails. I don't send out emails much so when using the method of writing down emails I've sent
Submitted: 5 months ago.
Category: Microsoft Office
Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Please continue to explain, what is your question, please? Thanks.

Customer: replied 5 months ago.
Can't access my email address password ***** changed or changed previously and can't reclaim it back
Expert:  Russell H. replied 5 months ago.

What is the address to the right of the '@' sign in your email address, the one that is having the problem, please?

Have you tried to access your email address, from more than one device ?

And how long since you have changed your email address, please?

Customer: replied 5 months ago.
was still working from my old phone but now it's broken can't access anything
Expert:  Russell H. replied 5 months ago.

Have you tried to access your email address, from more than one device ?

And how long since you have changed your email password (-I'm sorry, I got the question wrong at first)... please?

Customer: replied 5 months ago.
few devices but not today while ago before my phone broke. Changed my password ***** ago maybe 4
Expert:  Russell H. replied 5 months ago.

I see.

How long has the email address been inaccessible? (I ask because I wonder whether it's another of Hotmail's occasional 'outages', when you cannot log in. This does happen sometimes - I used to use a Hotmail address that I used frequently.)

Customer: replied 5 months ago.
I was reading emails etc on my phone couple weeks ago however not sent an email in years
Expert:  Russell H. replied 5 months ago.

So it's not just a temporary outage.

May I know, are you still waiting to be given a new password? have you made a password ***** request?

Customer: replied 5 months ago.
No, because last time I had to write down emails that I've sent previously and not having sent many they seemed that I didn't give enough information for me to access it
Expert:  Russell H. replied 5 months ago.

Info about your email folders in your communications might help, if you have email folders in your account.

Customer: replied 5 months ago.
I don't have any other than junk
Expert:  Russell H. replied 5 months ago.

That's too bad.

I think that I have run out of ideas with regard to your problem, aside from that you should communicate with Hotmail, and tell what the folders (Inbox, and probably Junk) are in your account, as well as whatever emails you last recall opening, and how long you have had your email account, and when you last logged into it successfully.

All these details may help them verify that you indeed are the legit. accessor of the account.

With patience (it may take a 24-hour day, perhaps) you may get Hotmail to reset your email account to its original status or accessible status.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    232
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    118
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Microsoft Office Specialist

    Satisfied Customers:

    55
    Working as Tech support specialist with a world famous computer manufacturer
 
 
 

Related Microsoft Office Questions