Hi Mrs. Steed, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you capture a screen shot of your Word document showing these spots so that I can determine what they are and provide procedures for you to get rid of them? After capturing a screen shot, you can attach it here when you reply, or you can upload it at http://filesXpress.com and then give me the short download link.
Also, if you want, I can remotely access your computer so that I can directly check the problem and fix it while you watch.Please let me know by replying to me here so that I can help you further.