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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5270
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Macaffee is turning itself off and warning me my computer is

Customer Question

Macaffee is turning itself off and warning me my computer is not secure.I have contacted Macaffee and they tell me its a micro soft problem. I am a computer dunce and need help.
Submitted: 1 year ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 1 year ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
Expert:  KamilAnwar1 replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
I accept
Expert:  KamilAnwar1 replied 1 year ago.

Click Accept Offer on your screen to accept it.

KamilAnwar1 and 3 other Microsoft Specialists are ready to help you
Expert:  KamilAnwar1 replied 1 year ago.

Please click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=585681

Expert:  KamilAnwar1 replied 1 year ago.

Please click the downloaded file and run it.

Customer: replied 1 year ago.
I don`nt know whats going on
Expert:  KamilAnwar1 replied 1 year ago.

I am waiting for you to run the program so i can connect with you and fix the issue. Do you see the downloaded file support-logmeinrescue ?

Customer: replied 1 year ago.
no
Expert:  KamilAnwar1 replied 1 year ago.

Are you chatting to me from your computer?

Customer: replied 1 year ago.
I have click on the down load but have no file.
Expert:  KamilAnwar1 replied 1 year ago.

If you look at the bottom of the browser window do you then see the file?

Customer: replied 1 year ago.
no. Sorry this is`nt working. please return my money. I shall have to get the problem sorted some other way.
Expert:  KamilAnwar1 replied 1 year ago.

No problem. You can request the refund by mailing***@******.*** - If you'd like to give this a second try, we can try another program. For such as basic issue, you will be charged a lot by others. However, if you'd still like a refund then you can email***@******.***.