How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KamilAnwar1 Your Own Question

KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4626
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Microsoft Office Question Here...
KamilAnwar1 is online now

Macaffee is turning itself off and warning me my computer is

Customer Question

Macaffee is turning itself off and warning me my computer is not secure.I have contacted Macaffee and they tell me its a micro soft problem. I am a computer dunce and need help.
Submitted: 6 months ago.
Category: Microsoft Office
Expert:  KamilAnwar1 replied 6 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 6 months ago.
Expert:  KamilAnwar1 replied 6 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 6 months ago.
I accept
Expert:  KamilAnwar1 replied 6 months ago.

Click Accept Offer on your screen to accept it.

KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4626
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
KamilAnwar1 and 3 other Microsoft Office Specialists are ready to help you
Expert:  KamilAnwar1 replied 6 months ago.

Please click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=585681

Expert:  KamilAnwar1 replied 6 months ago.

Please click the downloaded file and run it.

Customer: replied 6 months ago.
I don`nt know whats going on
Expert:  KamilAnwar1 replied 6 months ago.

I am waiting for you to run the program so i can connect with you and fix the issue. Do you see the downloaded file support-logmeinrescue ?

Customer: replied 6 months ago.
no
Expert:  KamilAnwar1 replied 6 months ago.

Are you chatting to me from your computer?

Customer: replied 6 months ago.
I have click on the down load but have no file.
Expert:  KamilAnwar1 replied 6 months ago.

If you look at the bottom of the browser window do you then see the file?

Customer: replied 6 months ago.
no. Sorry this is`nt working. please return my money. I shall have to get the problem sorted some other way.
Expert:  KamilAnwar1 replied 6 months ago.

No problem. You can request the refund by mailing***@******.*** - If you'd like to give this a second try, we can try another program. For such as basic issue, you will be charged a lot by others. However, if you'd still like a refund then you can email***@******.***.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    233
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    119
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional