Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Click Accept Offer on your screen to accept it.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=585681
Please click the downloaded file and run it.
I am waiting for you to run the program so i can connect with you and fix the issue. Do you see the downloaded file support-logmeinrescue ?
Are you chatting to me from your computer?
If you look at the bottom of the browser window do you then see the file?
No problem. You can request the refund by mailing***@******.*** - If you'd like to give this a second try, we can try another program. For such as basic issue, you will be charged a lot by others. However, if you'd still like a refund then you can email***@******.***.