Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there Martin and welcome
Can you tell me please the error you get when outlook fails to launch?
Which version of outlook are you using?
And is this a windows or mac computer and which version?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
hich version of outlook are you using?
Then tell me if it now opens please
Let me know the results please
No, it should have finished by now, so this is going to be the issue
restart the mac and tell me what happens when you now try to open it please
return to this web page please and post a message, like you are doing now.
you can press Command + D to add this page to your favorites.
ok, Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.
ok, you will need to reinstall office
Go to finder and Applications and drag the office folder to the trash
Click Go > Computer, double-click your hard disk icon, and open Library. ...
Open Application Support, and drag the Microsoft folder to Trash.
Back in Library, open Fonts, and drag the Microsoft folder to Trash.
Then restart, install office again and open outlook and it should now function
Let me know please how you go.
Then try to open outlook please
Open outlook with Opt / Alt held down so the identity manager comes up.
then choose new identity there
Can it create it?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.