Hi there and welcome
Can you tell me please exactly how you access your hotmail account?
Is it via a program? eg: Outlook 2013? Or via your internet browser eg: Internet Explorer?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I am here Debra
I need you please to do the instructions I gave you.
I will repeat them again
Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.
Let the iPhone restart and when it has, tell me if you can now delete the messages.
Let me know the results please.
That message was not for you, its the instructions I gave for Teamviewer
I repeated them again below
ok, then give me the ID and Password ***** as you have not given this
thats to your email,
Ok, it appears your not doing the instructions Debra.... else you would be giving me an idd and password ***** teamviewer and not your email address and password ***** I did not request
This may be easier for you
Click this link, click I agree and run the file.