Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
Click Start, type outlook.exe right click on it and choose pin to task bar (that's how you get the icon back), then you open it and you should be able to access your emails provided that the account is configured.
Welcome, and if you can take a second to rate my service by clicking the star icon that will be greatly appreciated. The star icon is located on the top of this page.
Unfortunately, i am a tech only for billing related concerns and issues, please email***@******.***