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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My up date is not working on my Windows7 Professional

Resolved Question:

My up date is not working on my Windows7 Professional programme. My ID for the product will not let me get help
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome Jill

Can you tell me please exactly what it is your trying to update?

Richard and 5 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
My Windows 7 Professional system. The up dates have not worked since installation
Expert:  Richard replied 1 year ago.

Thank you

Whats the error you receive when it fails?

Customer: replied 1 year ago.
I already have Teamviewer11 installed.
When I try to up date I do not get a reply. It just goes round and round with the little moving green signal but nothing happens
Expert:  Richard replied 1 year ago.

ok, if you already have it installed, then skip the steps for installing it

Customer: replied 1 year ago.
Sowhat is next?
Expert:  Richard replied 1 year ago.

For you to do the instructions I gave Jill, I am still waiting on you to do this please....

Customer: replied 1 year ago.
I cannot open Teamviewer 11. It tells me there is already one running. I have tried to close one and although itshows it has gone from the schedule I still cannot get into Teamviewer
Expert:  Richard replied 1 year ago.

it means you are doing the instructions for a second time.

It is now installed... so restart your computer and open the program from your list of all programs please.

Customer: replied 1 year ago.
You may not believe this but there has been a fault with my computer and I cannot close it down, Presumably because a programme is still running but it does not indicate that. I have tried opening Teamviewer from the "All programmes list" but it still says another copy is running.
Expert:  Richard replied 1 year ago.

ok, well that means it is already running. but restart your computer and try again please

Customer: replied 1 year ago.
I have tried again but as I cannot close it ( and I could not before this latest problem) how can I restart it?
Expert:  Richard replied 1 year ago.

You are restarting the computer

No different to how you normally restart

Customer: replied 1 year ago.
I repeat - I cannot close the computer so how can I restart it? It does not close down.
Expert:  Richard replied 1 year ago.

Hold the power button until it powers off please.

Customer: replied 1 year ago.
Thank you. - I now have Teamviewer opend
Expert:  Richard replied 1 year ago.

yes Jill, so what is the ID and Password?

Customer: replied 1 year ago.
ID###-##-####Pass.5062
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
Richard,
Can you tell me what is happening please?. My Windows7 is still not receiving up dates
Expert:  Richard replied 1 year ago.

ok, looks like you missed the message I sent you.

I ran a scan and restarted and you needed to tell me when the scan complete (second one) and if it now updates.

Did it error?

Customer: replied 1 year ago.
The scan was completed and it said "there were no integrity violations. It then told me to close the programme. I did this and checked the up date programme, having restarted the computer, but no nothing happens still.
Jill
Expert:  Richard replied 1 year ago.

ok, is it giving a specific error Jill when the update fails?

Customer: replied 1 year ago.
No. It looks as thught it is working - the green light moves along- but this just continues and nothing happens
Expert:  Richard replied 1 year ago.

ok, but how much time did you give for it to complete as it can take some time, even a few hours

Customer: replied 1 year ago.
No - not long - shall I try again? I expected to see some sign of action or response.
Expert:  Richard replied 1 year ago.

yes please, though if it is not running correctly it would give an error

Customer: replied 1 year ago.
Hi Richard
I left the up date running all night but still nothing is happening.
When I tried the Microsoft helpline it could not accept my programme ID number -could there e a problem there?
Jll
Expert:  Richard replied 1 year ago.

No thats not it.

Is your data backed up off the computer? So on an external drive? eg: Photos, documents ect

Customer: replied 1 year ago.
Not all of it but I could arrange that!
Expert:  Richard replied 1 year ago.

ok please do and let me know when it is done. Even without this problem you should always have a backup.

Customer: replied 1 year ago.
I appreciate that. In view of my lack of knowledge I a wondering if should get someone in to sort out things personally. Can you tell me please how much I owe your company far?
Expert:  Richard replied 1 year ago.

I cannot see this here Jill, its the amount you already paid nothing further, but you can email customer service on***@******.*** for this information

Customer: replied 1 year ago.
Thank you. As time is a factor for me too can I leave this open for a while - arrange a complete back up and come back to you later?
Expert:  Richard replied 1 year ago.

no problem at all, I marked this question to never close

Customer: replied 1 year ago.
Many thanks,
Jll
Customer: replied 1 year ago.
Hi Richard,
I have now backed up my records.
Jill
Expert:  Richard replied 1 year ago.

ok, now the best solution is to have you go to windows 10, is this something you are ok with?

I recommend it over windows 7

Customer: replied 1 year ago.
thank you - this might be a good opportunity
Expert:  Richard replied 1 year ago.

ok, you see the windows icon bottom right? Its the white window icon (4 panes in one)

Customer: replied 1 year ago.
I am sorry- bottom right of what screen?
Expert:  Richard replied 1 year ago.

your screen Jill, the bottom right of your screen, near the time

Customer: replied 1 year ago.
Ido not have a windows icon - my no four for drop box. Could you take over my computer again and do it for me.
Things are especially slow as this keyboard is playing up!
Expert:  Richard replied 1 year ago.

no problem, run teamviewer and give me ID and Password *****

Customer: replied 1 year ago.
Done.###-##-####5390
Expert:  Richard replied 1 year ago.

you closed it, you need to leave it open. Open it and provide new password *****

Customer: replied 1 year ago.
8042
Customer: replied 1 year ago.
Hi Richard,
Do I presume that I do nothing until you contact me again? I am getting questions about the system on the screen and do not know if I should respond.
Jill
Customer: replied 1 year ago.
Richard - can you tell me what is happening please?