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Cory
Cory, Computer Technician
Category: Microsoft Office
Satisfied Customers: 3286
Experience:  Computer Repair Technician 5+ Years
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I have a really big problem with my Hotmail account. I

Customer Question

I have a really big problem with my Hotmail account. I opened it so I could have facebook. Facebook will only send me a password ***** to this email address and I can't get into it. I phoned Microsoft who told me to contact you. Its***@******.***. There are now two email addresses linked to this account that aren't mine! I can't get a password ***** for facebook without getting my Hotmail account reinstated!!
Submitted: 5 months ago.
Category: Microsoft Office
Customer: replied 5 months ago.
If you email you'll have to email a different account***@******.***
Expert:  Cory replied 5 months ago.

Welcome, I am Cory.

When you can not access the email account with Facebook, it does make it harder to reset the password. If you set up a security question, then you still may have a chance.

If you use the password ***** tool at https://www.facebook.com/recover/initiate?lwv=100

Once you verify your account you will get to a reset screen with the email accounts you have.

If you can not access any, please click on the link that says, "No longer have access to these?" at the bottom.

In this image, it will show you where to find it. - http://imgur.com/lkP8LOV

If you are not able to reset it using the security question you can also try to very the account by uploading your ID here. - https://www.facebook.com/help/contact/319547548123767

If you have any questions, please feel free to ask.

Please let me know the outcome of this.

Customer: replied 5 months ago.
Can't the hotmail account be reinstated?
Expert:  Cory replied 5 months ago.

Do you have access to any of these?

Email [email protected]

Email [email protected]

Text ********69

Expert:  Cory replied 5 months ago.

I need to know if you can access any of those recovery options for the hotmail account?

Customer: replied 5 months ago.
No, that's what the problem is :(
Expert:  Cory replied 5 months ago.

Have you completed the recovery form for that Hotmail account?

Customer: replied 5 months ago.
I've uploaded my passport to the link you gave me for facebook.
Customer: replied 5 months ago.
it says I'm not me! It seems that somebody else has taken on that Hotmail address. Is that possible??
Expert:  Cory replied 5 months ago.

Ok, please give them 24-48 hours to respond to the upload.

It is common to get that response because not everyone remembers the stuff in the email account to recover it.

When you click the link for not having access to the email accounts in Facebook it does not give you a security question option?

Customer: replied 5 months ago.
but the odd thing is it says my answer is wrong! Its all just very weird!
Expert:  Cory replied 5 months ago.

I do apologize it is not working for you.

Please give them time to respond to the upload of the identification, as it should take 24-48 hours. I think this is the best option you have at this point in the process.

If you have any other questions, please reply and I will assist you.

Please do not forget to rate my answers using the stars above.

Customer: replied 5 months ago.
Are you able to tell me if that Hotmail account has been taken over or can I unlock it?
Expert:  Cory replied 5 months ago.

Unfortunately, email accounts are private.

There is not a way to tell if it has been taken over or if you can unlock it.

In order to access it, you have to be able to verify the information in it. If they didn't have this process, then many people could just access any account they wanted.

If you can not verify the information required on the form, then you will not be able to access it.

I know this is frustrating, but it does happen if an account is hacked and the hacker may change the information on the account so the owner can not regain access.

I am sorry, I wish I had better news for you.

If you have any other questions, please do not hesitate to ask.

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