Microsoft Office Questions? Ask a IT Expert for Support ASAP
Welcome, I am Cory.
When you can not access the email account with Facebook, it does make it harder to reset the password. If you set up a security question, then you still may have a chance.
If you use the password ***** tool at https://www.facebook.com/recover/initiate?lwv=100
Once you verify your account you will get to a reset screen with the email accounts you have.
If you can not access any, please click on the link that says, "No longer have access to these?" at the bottom.
In this image, it will show you where to find it. - http://imgur.com/lkP8LOV
If you are not able to reset it using the security question you can also try to very the account by uploading your ID here. - https://www.facebook.com/help/contact/319547548123767
If you have any questions, please feel free to ask.
Please let me know the outcome of this.
Do you have access to any of these?
I need to know if you can access any of those recovery options for the hotmail account?
Have you completed the recovery form for that Hotmail account?
Ok, please give them 24-48 hours to respond to the upload.
It is common to get that response because not everyone remembers the stuff in the email account to recover it.
When you click the link for not having access to the email accounts in Facebook it does not give you a security question option?
I do apologize it is not working for you.
Please give them time to respond to the upload of the identification, as it should take 24-48 hours. I think this is the best option you have at this point in the process.
If you have any other questions, please reply and I will assist you.
Please do not forget to rate my answers using the stars above.
Unfortunately, email accounts are private.
There is not a way to tell if it has been taken over or if you can unlock it.
In order to access it, you have to be able to verify the information in it. If they didn't have this process, then many people could just access any account they wanted.
If you can not verify the information required on the form, then you will not be able to access it.
I know this is frustrating, but it does happen if an account is hacked and the hacker may change the information on the account so the owner can not regain access.
I am sorry, I wish I had better news for you.
If you have any other questions, please do not hesitate to ask.