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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38513
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am having to use an old laptop because I cannot get my new

Resolved Question:

I am having to use an old laptop because I cannot get my new one to shut down on Windows 10
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me Bill, what exactly happens when you try to shut down the Laptop?

Customer: replied 1 year ago.
I just get the shutting down message and nothing happens
Expert:  Richard replied 1 year ago.

Thanks

Remove the power cable and hold the power button for 60 seconds then release.

This should force it off.

Once off, power it on and tell me how it now operates Bill

Customer: replied 1 year ago.
It seems to have worked
Expert:  Richard replied 1 year ago.

Perfect

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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