How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5640
Experience:  Indept expertise on MS Office package
26798893
Type Your Microsoft Question Here...
michelleclive is online now

I am having trouble with my Hotmail account.

Resolved Question:

Hi I am having trouble with my Hotmail account.***@******.***
My other email account always comes through to Hotmail but it has stopped sending through the messages. can you please help
Submitted: 1 year ago.
Category: Microsoft
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

you are using hotmail email on a web browser or you are using an email client like outlook?

Customer: replied 1 year ago.
Thank you so much. I am using Hotmail email on browser
Customer: replied 1 year ago.
no thank you. I would just like to chat it through if that is ok
Expert:  michelleclive replied 1 year ago.

Try to logoff and then clear the browser cache and cookies and then close the browser.

Reopen it and login to hotmail try to send and receive a test email to your self.

Let me know how it goes.

Customer: replied 1 year ago.
hello I just tried this. I did this and it still won't connect
Customer: replied 1 year ago.
it's saying authentication failed
Expert:  michelleclive replied 1 year ago.

Try to reset your login password ***** hotmail.

Customer: replied 1 year ago.
Ok thank you
Expert:  michelleclive replied 1 year ago.

I hope I've provided the information you were seeking. Feel free to ask or reply me so that i can continue to help you answer you question further. Thank you.

Customer: replied 1 year ago.
Thank so much . I have to write for a deadline right now but will these and yes it has been most helpful. I will be I touch once I try again.
Expert:  michelleclive replied 1 year ago.

If it has helped you fix the problem please do not forget to rate me for my service effort and time.

Thank you

Expert:  michelleclive replied 1 year ago.

If you if have any question feel free to ask

michelleclive and 3 other Microsoft Specialists are ready to help you