Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?
Are you still able to open your Windows Live Mail but the emails are lost? Or is it no longer opening now?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Can I remotely access your Dell computer so that I can directly check and fix the issues while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for using our additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=a508ebba-d133-4f0a-9b1b-5376cc5605b8
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
How is it going? Were you able to download the remote tool using the procedures I gave you? Please make sure to double click on the downloaded file to run it and join me in the remote session.
Are you using a Mac? The procedures I gave you only work for Windows. Please tell me if you are using Mac so that I can send you another procedures.
Ok. Please just download the remote tool using the procedures I gave you. The downloaded file is called "Elsinore.ScreenConnect.Client". After downloading, double click to to open it
Ok. That is the reason why the tool did not work. Please do the following on the Dell computer:
1. Using a web browser, go to the link below (manually type it there int he browser:https://join.me/2. In that page, please click on the orange "Start meeting" button3. Then download the remote tool when prompted.4. After downloading, double click on the downloaded file to run the remote access tool to join me in the remote session.5. Then share your screen and then give me the 9-digit code that you will see in the small JoinMe window. I will be waiting for the 9-digit code.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Oh ok. Just bookmark this page so that you can easily get back to me to resume with the remote session. Add to your bookmarks or favorites and you can use that saved link to get back to our original chat page any time.