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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36807
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Trying to reset a password Hotmail accont

Resolved Question:

trying to reset a password ***** an Hotmail accont
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
its xp ,7 yes you can do a remote support
Expert:  Viet -MS Office Tech replied 10 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=35cc8706-d154-45b0-8469-011530f87178

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36807
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Viet -MS Office Tech and other Microsoft Office Specialists are ready to help you
Customer: replied 10 months ago.
it has not connected
Expert:  Viet -MS Office Tech replied 10 months ago.

Can you please click on Start, then click on Control, then open System (or System and Security -> System), then confirm your Windows version there, such as Windows XP, Windows Vista, Windows 7, etc.?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
windows 7pc
Expert:  Viet -MS Office Tech replied 10 months ago.

1. Click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/zydn5nw

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

Customer: replied 10 months ago.
its not letting me install
Expert:  Viet -MS Office Tech replied 10 months ago.

Sorry, please try the new website below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=35cc8706-d154-45b0-8469-011530f87178&Type=Java

, then allow the Elsinore.ScreenConnect.ClientBootstrap program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 10 months ago.
ron has just come out of hospital and as forgotten is password ***** this account
Customer: replied 10 months ago.
I have an email which is***@******.***
Customer: replied 10 months ago.
no as I don,t use it these days
Customer: replied 10 months ago.
tel o1704 893378
Customer: replied 10 months ago.
no it a landline
Customer: replied 10 months ago.
sorry can you please send me the number again thank you
Customer: replied 10 months ago.
code(###) ###-####
Customer: replied 10 months ago.
Customer: replied 10 months ago.
do you can me to login to ronbeaton14hotmail.co.uk now
Expert:  Viet -MS Office Tech replied 10 months ago.

Yes, please.

Expert:  Viet -MS Office Tech replied 10 months ago.

Yes, please log in now and let me know. Thank you,

Customer: replied 10 months ago.
have login
Expert:  Viet -MS Office Tech replied 10 months ago.

Great. That's it. Now, please change your hotmail email password ***** the website below:

https://account.live.com/proofs/Manage

, then also at the above website, I recommend to Add security info, then add your phone number and/or add another working email address. And then remove the old hotmail address there (which you don't use any more.)

Please let me know if you have any further question. Thank you for your patience.

Customer: replied 10 months ago.
have just try to do this but it,s asking for a code I use the last one they send me
Customer: replied 10 months ago.
have try to reopen this but must be doing something wrong
Customer: replied 10 months ago.
tel nu is 01704 893378 the code they have just send to me is 8261
Expert:  Viet -MS Office Tech replied 10 months ago.

Now, click on the website below:

https://account.live.com/password/Change

, then when prompted, select the dropdown list and select your phone number (it will show)

, and follow the instructions there to change the password ***** what you want.

Please reply at the box below to continue. Thank you,

Customer: replied 10 months ago.
having prombles in opening this website
Expert:  Viet -MS Office Tech replied 10 months ago.

Don't type the website. what happens when you click on the website below:

https://account.live.com/password/Change

, or what happens when you click on the website below?

https://account.live.com/proofs/Manage

Please let me know. Thank you,

Customer: replied 10 months ago.
both just will not open
Expert:  Viet -MS Office Tech replied 10 months ago.

How about the website:

https://account.live.com

, or website:

https://account.microsoft.com

Thank you.

Customer: replied 10 months ago.
no they don,t open as well
Expert:  Viet -MS Office Tech replied 10 months ago.

Do you have another computer or tablet or smartphone?

Customer: replied 10 months ago.
I have my phone which is off at the moment
Expert:  Viet -MS Office Tech replied 10 months ago.

So you can access the hotmail account now right, i.e., you can read email messages in the hotmail account now right?

What's your internet browser program, such as Internet Explorer, Firefox, Chrome, etc.?

Thank you,

Customer: replied 10 months ago.
I am reading the emails in the Hotmail account right now I think ron got firefox but not sure
Customer: replied 10 months ago.
just has come to see I sure its internet Explorer
Expert:  Viet -MS Office Tech replied 10 months ago.

Great. You can try the following and see if you can change the hotmail password:

Solution #1:

  1. Close all Internet Explorer windows / websites for now.
  2. Open Control Panel.
    ; (If needed, press at the same time the two keys Window and R on the keyboard, then type control then click OK, then the Control Panel window will open.)
  3. Open Network and Internet / Internet Options.
  4. Then click on Delete and delete only temporary internet files.
  5. Click the Advanced tab, and then click Reset.
  6. In the Reset Internet Explorer Settings dialog box, click Reset.
  7. Click on Close.
  8. Then open Internet Explorer, see if you can access the website below now for changing the hotmail password:
    https://account.live.com/proofs/Manage

Solution #2:

- If that does not work, please download and install the Firefox program at the website below:

http://www.firefox.com

, keep default options during installation and import if prompted

, then close Internet Explorer program

, then open Firefox program, then go to the website below in the Firefox program:
https://account.live.com

, and log in your hotmail email address

, then see if you can change the hotmail password ***** the Firefox program.

Please let me know if there is still any issue. Thank you,

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