I'm sorry about the issue. Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Can you please click on Start, then click on Control, then open System (or System and Security -> System), then confirm your Windows version there, such as Windows XP, Windows Vista, Windows 7, etc.?
1. Click on the website below in order to connect remotely with me, then I can help you directly:
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Sorry, please try the new website below:
, then allow the Elsinore.ScreenConnect.ClientBootstrap program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Yes, please log in now and let me know. Thank you,
Great. That's it. Now, please change your hotmail email password ***** the website below:
, then also at the above website, I recommend to Add security info, then add your phone number and/or add another working email address. And then remove the old hotmail address there (which you don't use any more.)
Please let me know if you have any further question. Thank you for your patience.
Now, click on the website below:
, then when prompted, select the dropdown list and select your phone number (it will show)
, and follow the instructions there to change the password ***** what you want.
Please reply at the box below to continue. Thank you,
Don't type the website. what happens when you click on the website below:
, or what happens when you click on the website below?
Please let me know. Thank you,
How about the website:
, or website:
Do you have another computer or tablet or smartphone?
So you can access the hotmail account now right, i.e., you can read email messages in the hotmail account now right?
What's your internet browser program, such as Internet Explorer, Firefox, Chrome, etc.?
Great. You can try the following and see if you can change the hotmail password:
- If that does not work, please download and install the Firefox program at the website below:
, keep default options during installation and import if prompted
, then close Internet Explorer program
, then open Firefox program, then go to the website below in the Firefox program:https://account.live.com
, and log in your hotmail email address
, then see if you can change the hotmail password ***** the Firefox program.
Please let me know if there is still any issue. Thank you,