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John
John, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4702
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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Update took away my outlook page

Customer Question

update took away my outlook page
Submitted: 4 months ago.
Category: Microsoft Office
Expert:  John replied 4 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

When you say took away your outlook page do you mean you cannot login to your outlook emails using the web browser (Internet explorer, Mozilla Firefox, Chrome,Edge )?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 4 months ago.
windows 8.1 outlook is not on the screen now its disappeared
Expert:  John replied 4 months ago.

Is it outlook email application icon you are looking for ?

Customer: replied 4 months ago.
can you give me advice please how to find it
Expert:  John replied 4 months ago.

Sure i will guide you step by step click on file explorer icon on the task bar and then go to C drive.

Let me know once you have opened C drive.

Customer: replied 4 months ago.
no thank you if you know what you are doing you should be able to tell me how to find it
Expert:  John replied 4 months ago.

I am not sure what you meant by no thank you because i gave you instructions to open C drive then will guide you to next part so that you can have the outlook icon.

Customer: replied 4 months ago.
sorry I didn't dee that Im disabled right now
Expert:  John replied 4 months ago.

OK can you go to C drive using file explorer?

Customer: replied 4 months ago.
I can
Expert:  John replied 4 months ago.

Good in C drive can you see program files folder if so open it and then open Microsoft office

Customer: replied 4 months ago.
THank you goodbye
Expert:  John replied 4 months ago.

did you manage to find the outlook icon and create a shortcut?

Expert:  John replied 4 months ago.

Were you able to access the outlook icon ?

Expert:  John replied 4 months ago.

If it worked Please rate me positively using the rating options (stars) on the top of this page, select the rating and click on submit. If it didn’t work please let me know and we will try other options. Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,
John

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